Refund policy
Refund Policy
Last updated: August 12, 2026
At Nurowave, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
1. Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Non-Returnable Items
The following items cannot be returned:
- Items that have been used or damaged by the customer
- Items not in their original packaging
- Sale or clearance items
3. Refund Process
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
4. Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 7 days of receiving your order.
5. Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the item was defective or we made an error with your order.
6. How to Initiate a Return
To start a return or exchange, please contact our support team with your order number and reason for return:
Our team will respond within 1–2 business days with further instructions.